Consumer Services Guide (CSG)

Consumer Action Edition

The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the ‘Guide’, some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.

Listings for the City of San Francisco

These are the results for housing specific consumer resources for CA. The listing is grouped by primary service category, then sorted alphabetically.

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Consumer Information

• Housing Rights Committee of San Francisco
  Housing Rights Committee is a tenants rights organization that offers free counseling for San Francisco tenants in all types of housing, including rent-control, public housing and Section 8. (San Francisco, CA)
  
• Office of Fair Housing and Equal Opportunity (FHEO), HUD
  HUD’s Office of Fair Housing and Equal Opportunity administers federal laws and establishes national policies that ensure all Americans have equal access to the housing of their choice. Particular activities carried out by the Office include implementing and enforcing the Fair Housing Act and other civil rights laws. (San Francisco, CA)
  
• San Francisco Rent Stabilization and Arbitration Board (Rent Board)
  Contact with questions about rent control in San Francisco. It may investigate reports of wrongful eviction as defined by city rent laws. This is an agency of the City/County of S.F. (San Francisco, CA)
  
• San Francisco Tenants Union
  Advises tenants on their rights. Publishes "San Francisco Tenants' Rights Handbook" and "Tenant Times." Drop-in counseling for non-members; phone counseling for members only. Assistance in tenant organizing. Call for hours. (San Francisco, CA)
  
• United Policyholders
  A nonprofit organization that provides information about insurance from the consumer’s point of view. They offer help in understanding your insurance policies, as well as tips for making a successful claim, especially after a natural disaster. (San Francisco, CA)
  

Consumer Protection

• California - Department of Financial Institutions (DFI)
  The State Departments of Banking regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. (San Francisco, CA)
  
• California - Department of Insurance
  The Consumer Services Division is responsible for gathering and responding to consumer inquiries regarding insurance company or producer activities. (San Francisco, CA)
  
• Office of Fair Housing and Equal Opportunity (FHEO), HUD
  HUD’s Office of Fair Housing and Equal Opportunity administers federal laws and establishes national policies that ensure all Americans have equal access to the housing of their choice. Particular activities carried out by the Office include implementing and enforcing the Fair Housing Act and other civil rights laws. (San Francisco, CA)
  
• San Francisco District Attorney
  Mediation of disputes involving San Francisco-based businesses; prosecution of criminal and civil consumer fraud. (San Francisco, CA)
  
• San Francisco Rent Stabilization and Arbitration Board (Rent Board)
  Contact with questions about rent control in San Francisco. It may investigate reports of wrongful eviction as defined by city rent laws. This is an agency of the City/County of S.F. (San Francisco, CA)
  
• San Francisco Tenants Union
  Advises tenants on their rights. Publishes "San Francisco Tenants' Rights Handbook" and "Tenant Times." Drop-in counseling for non-members; phone counseling for members only. Assistance in tenant organizing. Call for hours. (San Francisco, CA)
  

Credit Counseling

• Consumer Credit Counseling Service
  A non-profit community service agency that provides help in planning debt payments, credit and budget counseling and education. Fees to administer debt repayment plan are on a sliding scale; free if you cannot afford to pay. HUD certified housing education includes pre-purchase information, landlord/tenant counseling, early delinquency intervention and default counseling. (San Francisco, CA)
  
• Consumer Credit Counseling Service (CCCS) of San Francisco
  Offers free money management, debt or housing counseling services and comprehensive workshops. (San Francisco, CA)
  

Disability Services

• Independent Living Resource Center
  Independent Living Resource Center San Francisco (ILRCSF) is a disability rights advocacy and support organization. Their mission is to ensure that people with disabilities are full social and economic partners, within their families and within a fully accessible community. ILRCSF's mission is achieved by: systems change; community education; partnerships with business, community organizations and government; and consumer directed services. We work to empower individuals and… (San Francisco, CA)
  
• People With Disabilities Foundation (PWDF)
  People With Disabilities Foundation (PWDF), an IRS § 501(c)(3) public, nonprofit agency whose mission is to provide education and advocacy for people with psychiatric and/or developmental disabilities, so that they can achieve equal opportunities in all aspects of life. PWDF’s Advocacy Program provides legal services in eight San Francisco Bay Area counties. PWDF’s Public Awareness and Education Program presents free educational seminars and sells interactive… (San Francisco, CA)
  

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